FAQs

Thank you for your recent purchase from The Gang Enforcement Company, LLC! Please read the following FAQ's to answer the most common questions from our customers.

 

CAN I CHANGE MY ORDER ONCE IT’S PLACED?

Although, we wish we could accommodate all changes…we fulfill orders very quickly! Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order. However, if your order has not yet shipped out, feel free to contact Support and we will happily cancel your previous order, so that you can reorder the correct item. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.

I FORGOT TO USE MY DISCOUNT CODE

Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it prior to leaving our HQ. Please ensure all your information is entered correctly before submitting your order; including your discount code. If your order has not yet shipped out, contact Support and we will happily cancel your previous order, so that you can reorder with the discount code applied. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled. Additionally, make sure that the discount code you are attempting to use has not expired.

THE ITEM AND/OR SIZE THAT I WANT IS OUT OF STOCK, WHEN WILL IT BE AVAILABLE AGAIN?

Due to the high demand of our popular styles and sizes, they do tend to sell out quickly. We've even had some products sell out in less than a day! While certain products are very exclusive and only released once, most of our items are restocked regularly.

To be notified when a product is restocked:

• Select the item and size that you want
• Click the "Notify Me" tab on the right side of the screen
• Input your email and/or phone number
• As soon as the item is restocked online, you will receive an email and/or a text message.

**Be sure to act fast once you are notified. We have long lists of people waiting to be notified on restocks, so there is no guarantee that you will be able to get the item that you are waiting on.

WHAT IS YOUR RETURN/EXCHANGE POLICY?

Items purchased from The Gang Enforcement Company may be returned for store credit within 14 days of purchase . If applicable, all items must be in their original state to include being unworn and unwashed. 

Please visit the Returns & Exchanges page for further information. 

Any exchanges must be for products of equal or lesser value.  If requested items are of greater value than the original product(s) being exchanged, you will be issued a store credit. 

If a product you are requesting is out of stock at the time the return arrives, you will be issued store credit for that product. Please list alternative options on the return form if you prefer a direct exchange.  

Unfortunately, we are not able to accept backorders at this time.

*If a product is individually marked as final sale, that voids the standard return policy.

HOW LONG WILL THE RETURN/EXCHANGE PROCESS TAKE?

Please allow 2-3 weeks from the time that you ship your item(s) back to us to process your return/exchange.  Once it has been processed, you will receive a shipping confirmation email along with a tracking number, or an email confirming the store credit issued.

I RECEIVED A DEFECTIVE PRODUCT

Please visit the Returns & Exchanges page for further information.

Your satisfaction is our #1 Priority and we'll make sure you receive the highest quality product that you can expect every time from GFORCE!

RETURNS/ EXCHANGES ON SALE ITEMS

All items purchased at a discounted price are considered final sale, thus we cannot offer returns or exchanges for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. (This does not include items ordered using a Black Team One or Team Member's discount code.)

We thank you for understanding this policy!